At We Love Timber, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and store your personal information in compliance with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018.
Please read this policy carefully to understand our practices regarding your personal data and how we will treat it.
1. Who We Are
We Love Timber is a trading style of W Burton & Sons Ltd, and we are the data controller responsible for your personal information. If you have any questions about this policy or how we handle your data, you can contact us using the details below:
• Email: sales@welovetimber.co.uk
• Phone: 03300 240172
• Address: Chapel Lane, Threapwood, Staffordshire. ST10 4QZ
2. What Information We Collect
We may collect and process the following types of personal data about you:
• Contact Information: When you place an order or fill in our contact form, we collect personal details such as your name, email address, phone number, and delivery address.
• Payment Information: We collect payment details to process your order, but we do not store your payment card details.
• Order History: We retain records of your purchases and transactions for 6 years, in accordance with our legal and tax obligations.
• Enquiry Data: Information you provide via our contact form is stored for up to 6 months to handle enquiries.
• Cookies and Analytics Data: We use cookies to enhance your experience on our site. Some cookies are necessary for the site to function, while others require your consent. We also collect non-personalised analytics data to help us improve our website performance.
3. How We Use Your Information
We use your personal information for the following purposes:
• To Process Orders: We collect your contact and payment details to fulfil your orders and manage your account.
• To Communicate with You: We may use your email or phone number to respond to enquiries, confirm orders, or provide customer support.
• For Legal Compliance: We retain records of transactions for 6 years in compliance with tax and accounting laws.
• For Security and Crime Prevention: We may use data for the prevention and detection of fraud or other illegal activities.
• To Improve Our Website: We use non-personalised data collected through cookies and analytics tools to enhance user experience and site functionality.
4. How We Store Your Data
We are committed to ensuring that your data is secure. We have implemented appropriate physical, electronic, and managerial measures to safeguard your personal information from loss, misuse, or unauthorised access.
• Contact Form Data: Retained for up to 6 months and then securely deleted.
• Purchase Records: Retained for 6 years to comply with legal obligations.
• Cookies Data: Stored for varying periods depending on the type of cookie. Users have the option to manage their cookie preferences via our site’s cookie consent banner.
5. Cookies
Cookies are small text files stored on your browser that help us provide a better browsing experience. We use the following types of cookies:
• Essential Cookies: These are necessary for the operation of our website and cannot be turned off.
• Analytics Cookies: We use these to collect non-personalised data about how visitors interact with our site. This data helps us improve site functionality and user experience.
You can manage your cookie preferences through our cookie consent banner when you first visit the site. You can also disable cookies through your browser settings, though this may affect the functionality of some parts of the site.
6. Data Sharing
We do not sell, rent, or share your personal information with third parties for marketing purposes. Your information will only be shared with third parties in the following circumstances:
• Service Providers: We may share data with trusted service providers who assist us in delivering our services (e.g., delivery companies, payment processors). These providers are bound by strict data protection agreements.
• Legal Requirements: We may disclose your information if required by law, such as in the case of fraud prevention or to comply with a legal obligation.
7. Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
• Access: You can request a copy of the personal data we hold about you.
• Rectification: You can ask us to correct any inaccuracies in your data.
• Erasure: You can request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected (the “right to be forgotten”).
• Restriction: You can request that we restrict the processing of your data in certain circumstances.
• Data Portability: You can request a copy of your data in a machine-readable format.
• Objection: You can object to our processing of your data where we rely on legitimate interests.
To exercise any of these rights, please contact us at sales@welovetimber.co.uk. We will respond to your request within 30 days.
8. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected:
• Order Data: Retained for 6 years to comply with legal obligations.
• Contact Form Data: Retained for up to 6 months.
• Analytics Data: Retained in a non-personalised format for analysis and improvement of our website.
9. Data Security
We take the security of your data seriously and employ the following measures to protect it:
• Encryption: We use encryption technologies to protect sensitive data.
• Access Controls: Only authorised personnel have access to your personal data.
• Regular Security Audits: We regularly review and update our security practices to ensure your data is protected.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on our website, and the changes will take effect immediately. We encourage you to review this policy regularly.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:
• Email: sales@welovetimber.co.uk
• Phone: 03300 240172
12. Complaints
If you believe that we have not complied with your data protection rights, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection.