At We Love Timber, we pride ourselves on providing reliable and efficient delivery services to ensure you receive your timber and associated products in a timely manner. Please review the information below regarding our delivery policies and how we handle logistics.
Delivery Area
We offer free delivery to a wide range of areas across the Midlands, North East and North West, subject to a minimum order value. The minimum order value varies based on your location and proximity to our warehouse in North Staffordshire. In some areas, orders as low as £150 may qualify for free shipping, while other areas may have a higher minimum.
If you are unsure whether you qualify for free delivery or want to confirm the minimum order value for your area, please use our postcode checker or contact our customer service team for assistance.
Delivery Fleet
We Love Timber operates its own delivery vehicles, ensuring that we maintain control over the quality and reliability of our deliveries.
Delivery Schedule
We aim to deliver all orders within 5-7 working days, depending on stock availability and your location. For customers located farther from our warehouse, delivery times may vary. Please contact us for an estimated delivery window if you are unsure.
Delivery Access and Driver Discretion
To ensure smooth and safe delivery, please be mindful of access restrictions at your delivery location. This includes:
• Narrow roads
• Overhanging trees or wires
• Limited turning space
Our drivers will do their best to accommodate your preferences for delivery drop-off points, but please note that final decisions on delivery location rest at the driver’s discretion. This ensures the safety of both the goods and the vehicle. Our drivers will use their judgment to deliver in a location that is both safe and convenient, but if there are any concerns regarding access, we recommend notifying us in advance.
Important Delivery Information
• All deliveries must be signed for, unless otherwise arranged beforehand.
• If there are any issues with your delivery—such as damage or incorrect items—please notify us within 48 hours of receiving your order.
• If no one is available to accept delivery and no prior arrangements have been made, re-delivery fees may apply.
Special Delivery Requests
If you have any special requests or requirements for your delivery (e.g., delivery to specific floors, timed delivery slots), please let us know when placing your order. We will do our best to accommodate these, though additional fees may apply.
Contact Us
For any queries about delivery, feel free to contact our team at sales@welovetimber.co.uk. We are happy to assist and ensure you get the best delivery experience possible.
Shipping FAQ
The minimum order value for free delivery depends on your delivery postcode and distance from our warehouse in North Staffordshire. For some areas, free delivery is available for orders as low as £150, while other regions may require a higher order value. You can use our postcode checker or contact customer service to confirm the minimum order for your location.
We aim to deliver orders within 2-5 working days from the date of order, depending on stock availability and your delivery address. For locations further from our warehouse, delivery may take slightly longer. If you need a more accurate estimate for your area, feel free to contact us.
Once your order is dispatched, you will receive a notification by email or SMS with the estimated delivery date and time. If you require a specific time slot, please contact us as soon as possible after placing your order. We will do our best to accommodate your request, but additional charges may apply for timed deliveries.
Not at this time although we will try our best to meet any specific requests and deadlines you may have.
Please contact our customer service team when placing your order to discuss availability and costs for timed deliveries.
If no one is available to accept the delivery at the arranged time, our driver will attempt to contact you. If the delivery cannot be completed, we will reschedule for a later date, but additional charges for re-delivery may apply. Please ensure someone is available to receive the order or arrange alternative delivery instructions in advance.
Our drivers will do their best to deliver your order to your preferred location. However, delivery is subject to driver discretion, especially in cases where access may be limited or unsafe (e.g., narrow roads, low-hanging branches, or tight spaces). For larger loads, our HIAB-equipped vehicles can offload heavy items safely, but the final decision on where to drop the load rests with the driver.
Yes, we generally require someone to be present to receive and sign for the delivery. However, if you’re unable to be present, please contact us in advance to arrange alternative delivery instructions. We can sometimes leave the items in a safe place at your request, but this is done at your own risk..
Yes, if you need to change your delivery address, please contact us as soon as possible. If the order has already been dispatched, it may not be possible to change the address, and additional charges may apply if redirection is needed.
If there is an issue with your delivery, such as damaged goods, missing items, or incorrect products, please contact us within 48 hours of receiving your order. We will work quickly to resolve the issue and arrange replacements or refunds as needed.
We offer delivery to most areas across the Midlands and the North. For details on specific delivery zones and eligibility for free delivery, please use our postcode checker or get in touch with our customer service team.